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How To Contact Facebook: A Directory of 120+ Forms

If you’ve ever had an issue, bug or situation you needed to contact Facebook about. chances are you may have felt frustrated at how difficult it is to a) find HOW to contact Facebook and b) actually get a response.

Facebook used to provide some semblance of support via a series of email addresses. e.g. However, in an effort to better serve its members and scale the support. the only way to reach Facebook is through a vast array of custom forms. Thing is, all those forms are scattered throughout the Help Center and you can often go on a wild goose chase attempting to find the right one.

Help is at hand! I scoured Facebook (and Google!) for you and have compiled this helpful directory of Facebook’s contact forms. As I become aware of more, I’ll add to this directory.

UPDATE: How To Report Things – use this guide to show you exactly where to report content on Facebook.

For Facebook marketing tips and resources please subscribe to my Facebook profile – just click the Subscribe button below. I also share some personal, inspirational and motivational topics:

and join my fan page for Facebook marketing tips. resources, links, FAQs, and support :

PLEASE NOTE: Comments have been closed on this post as I am unable to personally respond to requests for additional support in trying to contact Facebook. I do not work for Facebook.

To quickly search through this directory, simply use the “Find” feature on your browser (usually Ctrl + F on PCs, and the Apple Key + F on Macs).

Facebook Security – Hacking, Phishing, Scams, Abuse

  • If YOUR account or a FRIEND’s account has been hacked, immediately go to Security  and follow the instructions.
  • To report any kind of abuse or violation, go to Report a Violation  and find your specific issue there.
  • See also these two Facebook Pages for support on Security and Safety:
  • Facebook Security
  • Facebook Safety

NOTE. if you or someone you know is in physical danger  of any kind due to bullying, harassment, stalking, threats etc. contact your local police immediately.

Facebook’s Fan Page Guidelines

Facebook’s Brand Permissions

  • Here’s how you can/cannot use Facebook’s logo, trademarks, screenshots, name, etc: using Facebook Brand Assets .

First, here are links to general areas of support:

Page Name Change

Report That Your Facebook Personal Account or Fan Page was Disabled

Facebook disables both personal Profiles and Pages for violating their Terms of Use. They can often be rather heavy-handed though! Use one of these forms as appropriate to submit a report:

  • Your Personal Account  was Disabled
  • Your Facebook (fan) Page  Disappeared

Report Issue with Confirming or Identifying Your Personal Account

Restore Content After Your Account Is Reactivated

  • If, once your account is reactivated, your groups, events, notes or other content is missing, see Group Content Lost
  • If the FIX button doesn’t bring back all content, use this form for lost content: Report Content Lost During Reactivation
  • If Fan Pages that you are an Admin for have disappeared, use this form: Report Pages that Disappeared

Claim/Find Your Official Fan Page

  • If you can’t find your fan Page in Search results, use this form: Page not Displaying in Search
  • If you get a “Page Unavailable” error message, see this Help section then use this form: Report a Page Unavailable Error

    NOTE: Once your group reaches 250 members, the option to message them will be removed. This measure is in place

    for technical reasons and to prevent spam. It is currently not possible to convert Groups into Pages.

    Report Problems with Uploading Photos and Videos

    Get Help With Facebook Mobile

    Get Help With Facebook Ads, Ad Credits / Report A Facebook Ad

    • If you have a general question about Facebook Ads, contact the Facebook Ads Team here: Ready to Start Advertising?
    • Submit Your Facebook Ads Success Story! If you’d be interested in having Facebook develop a Facebook Ads case study about your experience, write a description within 500 words as to how Facebook Ads helped you. You’ll receive a $50 Facebook Ads coupon if Facebook use your success story! Share Your Business Success Story!
    • If you’ve had trouble redeeming a Facebook ad credit on your account: Ads Billing Inquiry
    • Report an ad  next to a profile, group, photo or other page within the site
    • Report an ad  you saw when you were using a Facebook application

      Get Help With Facebook Credits

      • If the payments functionality has been temporarily disabled on your account, use this form: Disabled Payments .
      • Facebook Credits customer support: Facebook Payments Support .

      Report Bugs and Error Messages

      Include a screenshot whenever possible. There’s a browse/upload file for the image on certain forms where appropriate.

      Report Hacking, Malicious Links, Scams

      Report Offenders

      Report Unauthorized Content of Minors

      • Report the Profile of an Underage Child (Under 13 Year Old): Report an Underaged Child
      • Report the Profile of an Underage Child in South Korea and Spain  (Under 14 Year Old – the laws are different in South Korea & Spain)
      • Report an Unauthorized Photo – Under 13 Year Old Child To advise Facebook of photos of your child that are unauthorized, please use this form: Report a Privacy Rights Violation 
      • Report Unauthorized Non-Photo Content – Under 13 Year Old Child: Report a Privacy Rights Violation
      • SEE ALSO: Privacy information for Parents 

      Report When A Friend/Family Member Dies – Memorialize a Profile

      • Report a Deceased Person’s Profile (to have the profile removed or placed in a memorialized state): Memorialization Request
      • If your own profile has been inadvertently turned into a memorialized state, use this form: Unable to Access Your Account

      Submit Suggestions to Facebook

      See the directory of Suggestion forms on Facebook here.

      Delete Your Account

      • Use this form to permanently delete your account: Delete my Account

      I trust this compilation is helpful to you!

      Remember, you can often find solutions to your issues by doing a simple search of Facebook’s Help Center . Use the appropriate forms listed here in the event you cannot find a solution and need to contact Facebook.

      For Facebook marketing tips and resources please subscribe to my Facebook profile – just click the Subscribe button below. I also share some personal, inspirational and motivational topics:

      and join my fan page for Facebook marketing tips. resources, links, FAQs, and support – just click the Like button below:

      PLEASE NOTE: Comments have now been CLOSED on this post. Please do *not* call or email my offices with Facebook issues, as I am unable to provide Facebook tech support, due to sheer volume and due to the fact I do not work for Facebook so am unable to provide direct assistance with various issues. If you are unable to contact Facebook directly through any of these forms, unfortunately, you just need to keep trying. Thank you! how to report bullying on facebook
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