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Corporate Social Responsibility at Nintendo

Nintendo defines Corporate Social Responsibility as "Putting Smiles on the Faces of Everyone Nintendo Touches." Nintendo of America, working closely with our parent company, Nintendo Co. Ltd. strives to embody this definition in our business activities and interactions with all of our stakeholders.

Nintendo of America Topics

Global Nintendo Topics

Customer Service:

How does Nintendo of America provide end user support for the Americas?

Nintendo provides support for our products and services in several ways. Visit for online help, available 24 hours a day. You also can email us using the Contact Us link, for service in English, French, Portuguese and Spanish. Consumers in the United States and Canada can call us at 1-800-255-3700. Our telephone Contact Center is open 6:00am to 7:00pm Pacific Time (GMT - 8:00pm), seven days a week. Consumers in Latin America and the Caribbean should call (001) 425-558-7078; help is available 7:00am to 4:00pm Pacific Time.

Employee Welfare and Well-Being:

What kinds of measures does Nintendo of America take to promote work-life balance and employee well-being?

Nintendo of America offers employees various programs and opportunities to help promote healthy lifestyle choices, as well as continuing education and training. Some programs and opportunities include:

  • The American Heart Association has recognized Nintendo of America as one of its Start! Fit-Friendly Companies.
  • All Nintendo of America employees receive comprehensive ergonomic workstation considerations, including corporate support of an active employee-based Ergonomic Task Force, annual and on-demand training, and multiple levels of ergonomic assessment opportunities for fixed and non-fixed workstations.
  • Nintendo of America supports a comprehensive employee "workplace safety" program that actively assesses injury risk, works to mitigate the risk with local management and maintains regulatory compliance. We also offer a no-cost-to-employees opportunity to participate and gain lifetime skills in 1st Aid / Cardio-Pulmonary Resuscitation (CPR) / Automated External Defibrillator (AED) training.
  • We offer a subsidized safety-shoe program for all Operations employees.
  • All employees have subsidized transportation options, including free bus/subway passes, and employees who use alternative commute options enjoy free use of an onsite Zipcar.
  • All employees have the opportunity to relax, recover and spend time with family through earned vacation, sick and holiday time.
  • A Nintendo Wellness Connection Program that supplies information, resources and activities to improve all aspects of employee health and well-being through a dedicated Wellness Web Site offering online assessments, fitness planners and trackers and personal health coaching, as well as company-paid annual flu shots.
  • We provide an on-site corporate fitness center and subsidized membership to sponsored fitness clubs, or a healthy living reimbursement for club memberships, Weight Watchers™ programs or personal exercise equipment.
  • All employees receive health insurance premium incentives for being tobacco free or enrolling in a company-paid tobacco cessation program.
  • A free confidential Employee Assistance Program (EAP) assists employees dealing with legal or financial issues, lifestyle planning, stress management, child/elder care planning and more.
  • We provide subsidized healthy meal and snack options.
  • Free access to nurses through a 24/7 support helpline.
  • We offer a tuition reimbursement program for employees seeking to further educate or advance themselves through formal programs relating to their current or prospective jobs.
  • Comprehensive retirement programs to help employees save and plan for retirement.
  • The Organizational Development department and online tools that increase focus on employee training and skills enhancement.


What does Nintendo of America do to help protect the environment?

Nintendo of America is very concerned with doing our part to help preserve the environment. We always are researching new ways to make our products, operations and corporate offices as environmentally friendly as possible. Nintendo of America currently undertakes the following activities:

Product Take Back and Recycling Programs:

  • For information on Nintendo of America's Product Take Back Program and other recycling options, please click here .

Product Repairs and Returns:

  • Consumers can send Nintendo products in for repair by visiting or by contacting our Consumer Service department at 1-800-255-3700 between 6:00am and 7:00pm Pacific Time, seven days a week.
  • In calendar year 2014, Nintendo of America processed 349 tons of returned products (U.S. Canada and Latin America) with a 99 percent recycle rate, and reused almost two-thirds of products in their original form, which is the most environmentally friendly recycling option.
  • We also offer a Take Back Program for consumers with older products, rechargeable batteries, etc.

Corporate Offices and Distribution Centers:

  • In 2010, the U.S. Green Building Council awarded Nintendo of America's new headquarters building in Redmond, Wash. LEED Gold Status, placing it among the nation's top-rated buildings for sustainability and environmental friendliness. LEED certification indicates that a company has taken measurable steps to implement green building design, construction, operations and maintenance solutions.
  • We provide 11 electric car charging stations at our corporate headquarters.
  • We actively promote composting programs wherever possible.
  • We actively promote the recycling of styrofoam, aluminum cans, plastic bottles, paper, glass, cardboard and batteries.
  • Our Procurement department reviews all materials purchased to ensure, whenever possible, that we select the most environmentally friendly products including office and janitorial supplies.
  • We use recycled paper in our printers and copiers, and limit use of colored paper, which is not easily recycled.
  • We use recycled paper as packaging for all our retail shipments.
  • We converted lighting in high-usage areas to LED.

Product Packaging:

  • Our operations manuals and inserts use vegetable-based inks.
  • Recyclable cardboard packaging has replaced PVC/PET clamshells for all Wii, Wii U and Nintendo 3DS accessories.
  • We have reduced the amount of plastic used to manufacture Wii U and Wii disc cases as well as Nintendo DS and Nintendo 3DS game cases by more than 23 percent.

Logistics and Transportation:

  • 100 percent of our freight carriers have been certified through the EPA's SmartWay program.
  • The SmartWay program aims to reduce greenhouse gas emissions through collaboration with the freight transportation industry.

Corporate and Community Activities:

What kinds of community and corporate giving activities does Nintendo of America undertake?

  • United Way of King County: Nintendo has a long relationship with this charitable organization which has many community-based organizations under their charitable umbrella. The United Way of King County focuses on early learning, keeping families stable, supporting youth and ending homelessness.
  • Starlight Children’s Foundation: Nintendo sponsors this organization’s effort on a global scale to benefit seriously ill children and their families. Nintendo helps fund the production, repair and operational costs of Fun Centers, mobile entertainment units equipped with the latest Nintendo gaming systems to provide bedside entertainment and therapeutic play for pediatric patients.
  • Boys & Girls Clubs of Bellevue: Nintendo’s support of the Boys & Girls Clubs of Bellevue began over 20 years ago. One of the first Clubs in the country to include girls, the organization’s mission is to inspire and enable all young people to reach their full potential as productive, caring and responsible citizens. Nintendo supports the Clubs by sponsoring its annual fundraising events, holding internal drives each year to provide the children with new backpacks, school supplies and winter coats, sponsoring various programs (e.g. Be Great: Graduate! and SMART Girls) and acting as a corporate sponsor of one of its clubhouses located in low-income public housing.
  • Make-A-Wish Foundation: Annual Sponsorship, monetary and product.
  • The ESA (Entertainment Software Association) Foundation: Nite to Unite event sponsorship.
  • YWCA Family Village: Annual Thanksgiving dinner drive.
  • Hopelink: Annual Giving Tree: Collecting holiday gifts for children in need.
  • Nintendo Annual Golf Tournament: Benefitting a different charity each year.
  • Youth Eastside Services: Annual Invest in Youth Breakfast Sponsorship.

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