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What is receivables management

what is receivables management

We pride ourselves on being able to turn what can be an uncomfortable business touch-point into a positive, relationship building, and revenue generating experience.

Best Receivables Management collects outstanding balances with “PR” in mind. We know that you have worked hard to establish positive relationships with your patients and wish to preserve those relationships. Our representatives are trained on the many ways medical insurance is transferred to patient responsibility.

We are able to help the patient understand why they owe a balance, what payments were satisfied by insurance, and work with them to pay their bill. All of our employees are highly trained, certified, and experienced in their field and comply with all local, state, and federal

statutes including:

  • HIPAA – Health Insurance Portability and Accountability Act
  • FDCPA – Fair Debt Collection Practices Act
  • TCPA – Telephone Consumer Protection Act
  • FACTA - Fair and Accurate Credit Transaction Act
We recognize the essential need to educate the patient. Often times, the patient ignores the bills they receive in the mail, believing insurance will cover all cost. Early contact by a compassionate representative of the hospital (your outsourced BRM operator) is the best way to avoid these misunderstandings and the dissatisfaction that accompanies a lack of communication.

Our courteous call center teams consist of trained representatives, capable of explaining specific insurance plan details and remaining balances due.

Category: Bank

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