Credit portal




How to delete a credit card on xbox live

how to delete a credit card on xbox live

Currently, this is the only known way to "cancel" a credit card attached to an XBOX Live account(or to any Microsoft service, apparently). After 36 minutes on the phone, not one of the three operators (Jian - Billing, Alfred - Billing Supervisor, RJ - Technical Support, all of them courteous) could remove my credit card information from my account.

Apparently, just like me, they have no way, no method to delete the information from the account. In other words, they have never programmed an interface to remove a credit card from an account. I can understand limiting access to credit card information as a form of data security to prevent it from being stolen or revealed to unwanted parties. However, deletion of the data is not possible. This is bizarre, especially considering that parents may not want their children to jack up the credit card that's attached to their account. Moreover, EVERY SCREEN in Xbox Live Marketplace says "(X) Add Microsoft Points" at the bottom - they make it easy to spend money.

Another thing that makes this whole thing awkward is that I only entered my credit card information in order to

get 1 year of Live Gold service. 1 year, that's it. Apparently, buying one year via credit card means that you are also set to auto-renew your account after that year is over, which is a transaction I NEVER authorized. I HATE auto-renewing stuff. Worse, there is no way to disable auto-renewal in Xbox Live account settings - you have to call Microsoft billing. I believe that this kind of behavior is best described by words like "dickish".

So, the only way to "cancel" my account is to log in to and enter bad information to attach to the credit card number with a "valid" expiration date and a valid city and state(for the US at least). I say "valid" expiration date because the web interface doesn't allow for already expired dates, so I chose this month.

I *really* hope that this issue gets addressed by Microsoft somehow(Major Nelson? I've nowhere else to turn. ), though unfortunately, this doesn't violate their privacy policy. Right now, it seems to me that Microsoft is indeed "committed to protecting your privacy", so long as they're in on your info, and they can keep it forever.

Category: Credit

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