+ What is Xbox Live Rewards? A. Xbox Live Rewards is a loyalty program that rewards you for referring your friends to go Gold on Xbox Live, playing games, engaging with Xbox Live features, making purchases from Xbox Store and more. Earn Rewards Credits just for doing what you love on Xbox Live with your Xbox One or Xbox 360. Once you rack up 5,000 Credits or more, they'll be converted into your country's local currency and deposited right into your Microsoft account. Then it's off to Xbox Store, where you can spend your money however you'd like - whether on a game, movie, TV show, avatar item or more! + Is this an Xbox sponsored program? A. Yes. Xbox Live Rewards is sponsored by Microsoft Corporation. + Who is eligible to participate in Xbox Live Rewards? A. Xbox Live Rewards is open to users who have an account on Xbox Live who live in the fifty (50) United States (including District of Columbia), United Kingdom, Canada, Mexico, France, Germany, Australia, New Zealand, Ireland, Singapore, Hong Kong, Japan, Italy, Spain, Taiwan, Sweden or Brazil and are 13 years or older. Please see Terms and Conditions for full eligibility details. If your country of residence is not currently eligible, please check back as we're always looking into adding new countries to the program. + How do I sign up for Xbox Live Rewards? A. Go to the Xbox Live Rewards website and enroll by clicking the 'Join Xbox Live Rewards' button. You will need a Microsoft account to participate. Please use the Microsoft account associated with your Xbox Live Gamertag. If you do not already have a Microsoft account, you can create one for free. It will take up to 96 hours to confirm your eligibility and set up your account with Xbox Live Rewards. Head back to rewards.xbox.com in a couple days to view your newly created account. + What Rewards are available to members, and which ones am I eligible to earn? A. A current list of Rewards is available on the MyRewards page. under MyMissions. For more details, please see the Terms and Conditions. Check back often to see what new rewards have been added!
Please note: Xbox Live Rewards members may not earn Rewards Credits for multiple offers based on performing the same action. + Can I earn Rewards Credits for transactions made prior to signing up for Xbox Live Rewards? A. You can only earn Rewards Credits once you're an Xbox Live Rewards member. Once your membership is complete, we'll begin tracking your activity and rewarding you for things like completing Punchcards and giving us feedback through surveys. For full details on the Rewards available, please see the Terms and Conditions. + How do I earn more Rewards Credits? A. Some ways to earn require an Xbox Live Gold membership. However, all members can still earn Rewards Credits for actions like taking surveys, playing new games or completing Punchcards. To get the most out of Xbox Live Rewards, click here to become an Xbox Live Gold member. + My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do? A. Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member. + What happened to Microsoft Points? A. Microsoft Points are officially retiring. Instead, you can use money to purchase content on Xbox (see Xbox.com Points FAQ for more information). With this change, it became necessary for us to evolve the way we reward you. Instead of Microsoft Points, Xbox Live Rewards members can now earn Rewards Credits, which are converted into your country's local currency and deposited as funds directly into your Microsoft account. + I still have questions! A. Please create a post in our Support Forum and we'll get back to you within 3 business days. You can also follow us on Twitter at @XboxLiveRewards to keep up on the latest news!
+ How do I make sure my Microsoft account is properly set up to receive Xbox Live Rewards deposits? A. In order to receive deposits in the form of your country's local currency, your Microsoft account must be transitioned to currency. As long as you have a billing address on file in your account. you simply need to redeem an Xbox gift card, a Microsoft Points card or a Microsoft Points code with your Microsoft account to begin your account transition. + How do I change the email address where I receive Xbox Live Rewards communications? A. In order to change your Microsoft account, please click here and follow the instructions. Please make sure that the Microsoft account associated with your Gamertag is current to ensure you receive your Xbox Live Rewards email offers and updates. To see which email address we have on file for you, go to http://commerce.microsoft.com. log in with the Microsoft account tied to your Gamertag, click on 'Billing Info' and select 'Edit Profile' link at the top. + Will I still receive Xbox Live Rewards Credits if I change my Microsoft account (email)? A. Yes. Updating your Microsoft account (email) associated with your Gamertag will not impact your Xbox Live Rewards Credits deposits. However, if you do make this change, you won't be able to sign into the Xbox Live Rewards site with your old Microsoft account (email) until you take an extra step. After 72 hours, you will need to re-register for the program with the new Microsoft account (email). After 4 days you should be able to sign in with your new Microsoft account and view your information on the MyRewards page. + Why can't I access my account information immediately after registration? A. While most users receive confirmation within 2 days, in some rare circumstances it may take up to 96 hours for your account set up to complete. + I'm having trouble logging in with my Microsoft account. What should I do? A. If you've forgotten your password, simply go here click the 'forgot password' link and follow the instructions provided. Once this process is complete, go back to the Xbox Live Rewards home page to log in. For further assistance with your account, visit the Microsoft Account Sign-In Help Center. + What types of communications will I receive from Xbox Live Rewards? A. As an Xbox Live Rewards member, you will receive a variety of emails, including registration confirmation notifications, monthly rewards program updates, special offers and more. In general, you shouldn't receive more than 2 emails per month unless you have been selected for VIP Rewards or exclusive offers. Please note that you may receive an email from XboxLiveRewards@eprizefulfillment.com on behalf of Xbox for updates. If you have not already done so, make sure your junk mail filters are set to receive emails from XboxLiveRewards@eprizefulfillment.com. + What if I want to participate in Xbox Live Rewards but I do not want to receive email communications? A. Unfortunately, it's necessary to use email communications to inform members of the latest program updates and offers, as well as to provide status updates of their accounts. All VIP Exclusives and many prizes are sent via email as well. To stop receiving emails, you will need to opt-out of the program. You can do that by clicking here. + How do I remove myself from the Xbox Live Rewards program? A. We love rewarding our members for doing what they love. However, if you would like to leave the program, you can opt-out at any time by clicking here. + Who do I contact if I have further questions about Xbox Live Rewards? A. If you have additional questions that have not been answered here, please see our Terms and Conditions for full information. After reading our terms, if you still have questions, please create a new post in our Support Forum and the Xbox Live Rewards Squad will look into your inquiry and get back to you within 3 business days. + How do I update my Gamertag, Avatar and Xbox Live Rewards account information? A. To update your account information, simply follow the links and instructions provided under the My Account section of Xbox.com. Xbox Live Rewards uses your existing information so you don't need to update in two places. Since changes in profile information can take up to 2 weeks to finalize, please continue to participate while our systems are updating. + What if I move to another country or change my region? A. Rewards Credits are converted to the currency associated with your original country of enrollment. Any Rewards Credits already deposited are yours to keep, but changing your region will result in us being unable to deposit any Pending Credits that convert to your new region's currency.
Not to worry, though! If you would like to continue participating in Xbox Live Rewards, simply opt out of the program and then sign back up again. Your account will start fresh and you'll start earning Rewards Credits that will convert to your new currency. So, if you're planning on moving, be sure to request your Rewards Credits deposit early before you change your region.
+ What are Rewards Credits and how can I use them? A. Rewards Credits are a way of keeping track of the funds you earn through Xbox Live Rewards. Once you accumulate 5,000 Credits or more, they will be converted into your country's local currency and deposited into your Microsoft account. Then, you can head over to the Xbox Store to purchase your favorite games, TV shows, movies and much more! + What is the monetary value of Rewards Credits? A. 5,000 Rewards Credits are equal to $5 USD. + When will I get my Rewards Credits? A. Rewards Credits will be converted into your country's local currency and deposited into your Microsoft account by the 15th and 30th of each month, once you hit 5,000 Credits. If you have less than 5,000 Credits, they will be held as Pending until a quantity of 5,000 is reached. + Can I get my Rewards Credits faster? A. Yes. If you reach 1,000 Rewards Credits or more, a 'Request Deposit' button will appear on your MyRewards page. Click on the 'Request Deposit' button for an early deposit! The early deposit will be deposited into your Microsoft account by the next scheduled deposit date on your MyRewards page. Check out the progress bar at the top of your MyRewards page to see your Credits progress. + Can I get a Rewards deposit in another currency? A. No. Rewards Credits will not be converted over to currency not associated with the countries eligible to participate in the program. Your Xbox Live profile
must be set to an eligible locale. + Will my Rewards Credits expire? A. While Rewards Credits do not expire, the funds that we deposit do, so be sure to use it! Once Rewards Credits have been converted to your country’s local currency and deposited into your Microsoft account, the cash value will expire within 365 days upon deposit. To view expiring deposits in your Microsoft account, go to the Billing and Account Management page. See Terms and Conditions for full details. + How do I know how many Rewards Credits I've earned and how will I know when they have been converted to my local currency and deposited into my Microsoft account? A. First, log in to Xbox Live Rewards and head over to the MyRewards page. Once you are on the MyRewards page, click on 'View MyStatement.' MyStatement is a summary of all your rewards activity. You can view:
- Pending Rewards Credits: Credits you've earned that have not yet been converted to your local currency and deposited into your Microsoft account
- Rewards Credits Deposits: Credits that have already been converted to your country's local currency and deposited in your Microsoft account.
- Previous Month: Activity over the past month
- Past 6 Months: Activity over the past 6 months
- Lifetime: All your activity for the entire duration of your Xbox Live Rewards membership.
You'll also receive a MyStatement email each month that shows your Rewards Credits activity summary. + How long will it take for rewards activity to show up on the MyRewards page? A. Some activities will display in the MyCredits progress bar and in MyStatement within 2 days. Others, like special offers, won't show up until the offer is over. When in doubt, check the offer FAQ or the offer Terms and Conditions found in the footer of the webpage that references the offer. + My Rewards Credits balance seems wrong. What should I do? A. Please contact us via the Support Forum so we can take a look at your account.
Games on Demand Punchcard:
+ How do I earn Rewards with the Games on Demand Punchcard? Earn 15,000 Rewards Credits when you purchase five qualifying (see descriptor in next question) Games on Demand titles in the Xbox Store between August 15, 2015 00:01 UTC and October 31, 2015 23:59 UTC. Please visit http://www.worldtimeserver.com or another world time database to determine local time. + Which Xbox Store content is eligible for this offer? This offer is only open to select Xbox One and Xbox 360 digital titles in the Xbox Store. In order to qualify for the punchcard, games must be worth at least $59.99 each before tax, and must have become available for sale in the marketplace within the 30 days prior to your purchase date. Please note that the AVAILABILITY date is different from a game's release date. While some games become available for purchase months before their release date, others don't become available until the release date itself. Here are some examples:
- Scenario 1: Game X has a release date of 9/30, but became available for pre-order in the Xbox Store on 8/15. To qualify for the punchcard, your purchase would have to be completed by 9/14 to make the 30-day availability window.
- Scenario 2: Game Z has a release date of 8/31 but isn’t available for pre-order, so it becomes available for purchase in the Xbox Store on that same day. To qualify, your purchase would have to be made by 9/30 to make the 30-day availability window.
If you have questions regarding a certain title's availability date in the Xbox Store, your Xbox console, Xbox.com, news.xbox.com, and majornelson.com are excellent resources. Members can also reach out to us via our support forum. or on Twitter (@XboxLiveRewards ). + What happens to MyVIP while this offer is running? As purchases are only eligible for one Reward at a time, you will not get your MyVIP rebate for any purchases that go towards completing your punchcard. However, if you buy a title that's less than $59.99 before tax or is outside of the 30-day availability window, you will get your MyVIP rebate for those items. All Games on Demand purchases in the Xbox Store count towards increasing your MyVIP Star Rank, though. For more info on earning a MyVIP Rebate, click here. + Who is eligible for this offer? This offer is open to Xbox Live Rewards members residing in the United States, United Kingdom, Canada, Mexico, France, Germany, Australia, New Zealand, Ireland, Singapore, Hong Kong, Japan, Italy, Spain, Taiwan, Sweden, and Brazil who are 13 years of age or older. + When will I receive my Rewards Credits? Your progress bar should update within 96 hours of your purchase. After you have completed your punchcard, your Rewards Credits will appear as pending in your account within 96 hours.
Carnival of Rewards:
+ How do I earn Credits with the Carnival of Rewards Offer? Earn 2,000 Rewards Credits for purchasing $20 worth of qualifying carnival-themed games (see list below) in the Xbox Store between August 1, 2015 00:01 UTC and August 31, 2015 23:59 UTC. Please visit http://www.worldtimeserver.com/ or another world time database to determine local time. + Which Xbox Store content is eligible for this offer? Qualifying content includes games purchased in the Xbox Store, and includes carnival-theme games and select arcade classics for the Xbox One and Xbox 360. Qualifying game titles include: Screamride, Lego Jurassic World, Goat Simulator, Pay Day 2, Rock Band Blitz, Riptide GP2, Beach Buggy Racing, Bioshock Infinite, Carnival Games®: MSMD™, Haunted House, Pinball Arcade, Midway Arcade Origins, Penny Arcade Episode 1, Frogger, Frogger: Hyper Arcade Edition, Frogger® 2, Boom Ball for Kinect, PAC-MAN, MS.PAC-MAN, PAC-MAN CE DX+, Space Invaders Extreme, Fruit Ninja Kinect, Home Run Stars, and Tecmo Bowl Throwback ®.
In addition, costumes and accessories for your avatar also qualify if the name includes the word 'clown' or 'carnival' in the title. + Who is eligible for this offer? This offer is open to select Xbox Live Rewards members residing in the United States, United Kingdom, Canada, Mexico, France, Germany, Australia, New Zealand, Ireland, Singapore, Hong Kong, Japan, Italy, Spain, Taiwan, Sweden, and Brazil who are 13 years of age or older. + When will I receive my Rewards Credits? After you have purchased $20 worth of eligible content, your Rewards Credits will appear as pending within 96 hours.
Microsoft Store Pre-Order Offer:
+ How do I earn Rewards with the Microsoft Store Pre-Order Offer? Earn 15,000 Rewards Credits for each qualifying pre-order title you purchase from the Microsoft Store between June 18, 2015 00:01 UTC and December 31, 2015 23:59 UTC. Please visit http://www.worldtimeserver.com/ or another world time database to determine local time. To qualify, you must order a hard-copy of the game (digital versions do not qualify), and the game must ship before the end of the offer period. + Which content is eligible for this offer? Any pre-ordered, hard-copy (disc) game from the Microsoft Store for Xbox One or Xbox 360 will qualify, as long as the order is received before the title release date and the game ships before the end of the offer. You will only receive one Reward per title, for a maximum of three titles total during the offer period. + Who is eligible for this offer? This offer is open to select Xbox Live Rewards members residing in the United States (including District of Columbia) and Puerto Rico who are 13 years of age or older. Please see the Terms and Conditions for full eligibility details. + When will I receive my Rewards Credits? Your 15,000 Rewards Credits will appear as pending within 10 days of the purchased-game's shipping date. + How do I get release-day shipping? Xbox Live Rewards members should receive free release-day shipping on select titles by selecting Standard Shipping during checkout, as long as their order is received in time. In order to ensure release day shipping, your order must be received by 2:00 PM PDT (21:00:00 UTC) on the Thursday before the game's Tuesday release date.
+ What is MyPunchcard? A. MyPunchcard is part of the Xbox Live Rewards program and is open to all members. Through MyPunchcard, Xbox Live Rewards members can get rewarded for performing a specific set of actions. Every Punchcard is linked to a specific Reward. Once a member completes all the criteria associated with an offer, they will get the Reward. + Who is eligible for MyPunchcard? A. All Xbox Live Rewards members are eligible to participate in MyPunchcard. To start earning punches for completing specific actions, join Xbox Live Rewards now for free if you haven't already: http://rewards.xbox.com. + How does MyPunchcard work? A. Each Punchcard has a set amount of punches required to complete it. Once a specific action is completed and a punch is earned, it can take up to 2 days for it to appear on the MyRewards page. Xbox Live Rewards members are only eligible to receive a Reward once all punches have been earned and the entire Punchcard is complete. There is a limit of one Reward per completed Punchcard, unless otherwise noted. + When will I receive MyPunchcard Reward? A. Depending on the Punchcard offer, you will receive your Reward for completing the Punchcard after the end of the offer period or within 96 hours. Please reference the FAQ for that particular Punchcard offer for more details. + Where can I find the available Punchcards? A. To check out the available Punchcards, log into the Xbox Live Rewards site and visit the MyMissions page. The amount of available Punchcards each month will vary. New offers could pop up at any time, so be sure to check back occasionally! + Do specific Punchcards expire? A. Yes. Once a Punchcard expires, no further punches will be provided for actions completed after the expiration date. Expiration dates for each Punchcard vary and are listed on the MyPunchcard page found here. + How do I know if I have met the minimum purchase requirement to get a punch for a Punchcard? A. The pre-tax amount of the item must meet the minimum purchase requirement for each punch for that particular Punchcard. Visit MyMissions page for more details.
Games with Gold:+ How do I earn Rewards with the Games with Gold Rewards offer? A. Beginning September 4, 2014, Xbox Live Rewards Gold members can complete the following actions to earn Rewards Credits.
Note: Not all Games with Gold titles will feature an add-on.