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Unemployment Insurance

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Just a reminder, DUA Debit Cards expire after 3 years.  If your card is expiring this month and you have not yet received a replacement card, please call Bank of America at (855) 898-7292.

Welcome to the Department of Unemployment Assistance (DUA)

DUA administers the Unemployment Insurance (UI) program which provides temporary income assistance to Massachusetts workers who are unemployed through no fault of their own and who are able to work, available for work and looking for a job. In July 2013, DUA launched a modern, web-based UI system to better serve customers.  UI Online will expedite UI payments to unemployed workers and provide all users with many convenient, online services.  The new system also strengthens our ability to prevent, detect, and recover fraudulent UI payments. Thank you for your patience as we upgrade our outdated technology to better serve you!

* Apply for benefits
* Request benefit payment (sign or certify)
* Check claim/payment status
* Update personal information
* Additional services

* Submit quarterly wage records
* Make UI contribution
* Respond to wage and separation information
* View/protest benefits changes
* Additional services 

1. Apply for UI benefits by phone: Call the TeleClaim Center at 877-626-6800 from area codes 351, 413, 508, 774, and 978 or 617-626-6800 from any other area code. Business Hours: 8:30 a.m. to 4:30 p.m. Monday to Friday.   To ensure that everyone can reach an agent without experiencing long wait times or busy signals, please adhere to the schedule above. And try back again if you cannot get through. Thank you for your patience.
2. Request your benefit payment: Call TeleCert at 617-626-6338 from 6:00 a.m. to 10:00 p.m.* beginning Sunday through Saturday of the requested week. See the new TeleCert Questions . 
    You can now reopen your claim

using TeleCert. 
3. Check your payment status: Call the Payment Status Line at 617-626-6563.
4. Set/change your TeleCert PIN: Call the PIN Service Line at 617-626-6943.  
* The telephone systems may not be available periodically due to system maintenance.   

Complementary Content

What they’re saying about
UI Online

I am  newbee never collected unemployment until this year once I became familiar with how it works as well staff being helpful with me being a greenhorn so I commend  all of you. Bob M.

If you had a mobile friendly site it would be that much better. Reno C. 
DUA Response: DUA is hoping to launch a mobile application sometime in the near future.  We agree that this would be a great feature for claimants!

I have been on unemployment for the first time in my life the last few months and I just wanted to say the website is amazing. It is so convenient and has really helped me in my time of hardship.  I got the email asking for improvements so I just wanted to reply and say that you guys are doing a wonderful job and thank you so much.    Joe P.  

Have a direct link from under the users UI file to the jobquest website. This allows for easier access and single sign on two both areas.  Michael C.
DUA Response: We working on putting a direct link to the JobQuest website on the confirmation page that will display when claimants finish their initial application for benefits  Thank you for your great suggestion!

I find the online system very effective. I do not have any issues with its operation. As a matter of fact I am pleasantly surprised and very much pleased. Stephen S.

Category: Insurance

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