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What is an eca certificate

what is an eca certificate

2. Hardware Installation Instructions

Do not proceed with these steps until you have received your smart card or USB token package.

  1. Install the PKI Client software on your Windows XP, Vista, or 7 computer.

Note: Mac OS, Apple Safari, Google Chrome, Firefox, and Internet Explorer 10 are not supported at this time.

Note: If you have ordered a smart card and smart card reader, Windows Plug And Play does not always install the smart card reader driver. In this case, you need to download and install the smart card reader driver from the Athena Smartcard Solutions web site ( ):
  • 32-Bit Version:
  • 64-Bit Version:
  • Plug your smart card or USB token in your computer.
  • Change the default password on your smart card or USB token. Enter default password 1234567890 in Current Password field.
  • Enter a new password in the New Password field - it must be at least 8 characters and include at least one letter, one number, and one special character. You must create a new eToken password.

    Once this password is successfully created, you can move on to the certificate enrollment instructions.

  • 3. Certificate Enrollment Instructions

    Do not proceed with these steps until you have received your smart card or USB token package and installed the PKI Client software. You must have your smart card or USB token plugged into your computer at the time of enrollment.

    1. Plug your smart card or USB token into your computer.
    2. Go to the ECA Certificate Enrollment form .
    Note: Internet Explorer 10 web browser is not supported at this time. If you have Internet Explorer 10 web browser, you will need to downgrade to Internet Explorer 9.
  • In the Select Enrollment Method section, select the Subscriber Enrollment using Trusted Agent radio button.
  • In the ECA Certificate Subscriber Information section, complete all mandatory fields marked with a red asterisk. Note: Enter your full legal name exactly as specified on your passport or birth certificate in the First Name and Last

    Name fields. Note: If you have a suffix after your last name (e.g. Smith, Jr.), enter both your last name and suffix in the Last Name field. Note: Only enter your company's legal business name in the Organization field.

  • In the Select Enrollment Type section, select Token Enrollment .
  • In the Enter Payment Type section, enter your sales order number received via email for the ECA certificate in the Sales Order Number field – DO NOT enter the sales order number associated with the token itself . Note: You must add an “11” to the beginning of your 8 digit sales order when enrolling.
  • In the Enter a Challenge Password section, enter a password in both the Challenge Password and Re-enter Challenge Password fields.
  • In the Subscriber Agreement section, read the terms and conditions of the Subscriber Agreement.
  • Click the Accept and Purchase button to submit your certificate request. Then, follow the prompts to install the CA Root Certificate.
  • 4. Identify Proofing Instructions

    The Symantec ECA Authentication team cannot approve your certificate request until you submit your ECA Subscriber Enrollment form.

    1. Download and print ECA Subscriber Enrollment form, but do not sign this form yet. You must sign the ECA Subscriber Enrollment form in the presence of a Notary.
    2. Fill out Section 1 of the ECA Subscriber Enrollment form.
    3. Take the ECA Subscriber Enrollment to a Notary Public. You must present your valid Passport or Birth Certificate, valid Driver's License, and your Work ID Badge to the Notary. Note: If you do not have a Work ID badge, you must download and print the Subscriber’s Organizational Contact form. Then, a separate full-time employee of your company must fill out and sign the Subscriber’ Organizational Contact form. The purpose of this form is to verify the ECA subscriber's employment within the same organization.
    4. Sign the ECA Subscriber Enrollment form in the presence of a valid Notary. The Notary must list and confirm viewing of your ID documentation, stamp, and sign Section 2 of the ECA Subscriber Enrollment form.
    5. Mail the signed ECA Subscriber Enrollment form to:

    Category: Insurance

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