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payday com au is not currently issuing loans in Australia.

We apologise for any inconvience this may cause.

Complaint Procedures is committed to providing you with the best service possible. However, there may be occasions when things go wrong and our service falls short of your expectations. In such cases, please let us know straight away so we can try to put things right. This will help us to improve our services and products. We are committed to handling complaints promptly and fairly.

3) Fax: 1-800-073-187

4) In Writing:

Northway Broker Ltd. trading as

Level 5 Plaza Commercial Centre

Bisazza Street

Sliema SLM 1640 Malta

5) By Telephone on our free number: 1-800-287-431

When contacting us, please provide us with your name and e-mail address, account number and full details of your complaint, including how you wish to have the situation resolved. We would ask you to please follow this procedure as this will help us to ensure that your complaint is fully investigated promptly and dealt with effectively.

Step 2: What we will do upon receipt of your complaint/concern:

We will attempt to resolve your complaint immediately when this is possible. Otherwise, we will acknowledge your complaint within 5 working days of receipt and will aim to provide you with a full written response within the next 3 – 6 weeks. However from time to time it may be necessary for us to carry out further investigation to ensure that

we fully resolve your complaint. If we need further time we will keep you updated on the progress of your complaint.

These timescales should allow us to fully investigate and respond to your concerns. However, we will do our best to respond more quickly whenever possible.

If, after 8 weeks, we are not in a position to issue a full response to your complaint, we will confirm this, together with the timescale within which you can expect a final response. At this stage, if you are dissatisfied with the delay or we have not been able to sort out your complaint to your satisfaction, you can escalate your complaint to an external body (see below).

Step 3: If you remain dissatisfied:

It is important that you give us the opportunity to address your concerns first before escalating your complaint as they will only consider your complaint after we have had the opportunity to sort out the matter under our internal complaints process.

If you are dissatisfied with our response to your concerns, you may refer this complaint to the Credit Ombudsman Service.

The Credit Ombudsman Service dispute resolution process is impartial, independent and free for our customers. You may lodge a written complaint with the Credit Ombudsman Service at:

Credit Ombudsman Service Ltd (COSL)

• PO Box A252, Sydney South NSW 1235

• Telephone 1800 138 422 or (02) 9273 8400 9am - 5pm Monday to Friday AEST

• Facsimile (02) 9273 8440

Category: Payday loans

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